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08 April 2021

ADMIRALTY EasyTide to revamp platform and remove Enhanced Predictions in Autumn 2021

ADMIRALTY EasyTide users encouraged to redeem purchased tickets before September 2021.

 

ADMIRALTY EasyTide is the most comprehensive tidal prediction service on the Web, providing tidal data for over 7,000 ports worldwide, together with a host of other useful information. After gathering a considerable amount of user feedback and conducting a product review, the UK Hydrographic Office (UKHO) will be taking steps to simplify the tidal product portfolio by improving the design and ease-of-use of EasyTide.

 

What is changing?

 

As part of this simplification, EasyTide will become a free-to-use service for the current day plus subsequent six days' tidal predictions for UK port locations from September 2021. Once the new site is launched, Enhanced Predictions will no longer be available. As such, users of the Enhanced Predictions functionality are encouraged to use the existing Ticket Books ('V Tickets') and One-off purchase tickets available in their account by 31 August 2021 or contact Customer Services to request a refund.

 

The design of ADMIRALTY EasyTide will be modernised to improve ease-of-use and will be updated to support leisure users to continue to enjoy the current day plus subsequent six days' tidal predictions - including lunar phases - for safer use of the sea in activities such as water sports, beach going, coastal walking and sailing.

 

What to do next

 

Users of Enhanced Predictions are encouraged to use their purchased tickets by 31 August 2021 or to contact Customer Services to request a refund. Please note that refunds may take up to 30 days to be processed. There are also several alternatives to the Enhanced Predictions service through the UKHO's other tidal products, both for leisure and commercial users.

 

Leisure users looking for longer-range predictions can use the ADMIRALTY Tidal Prediction Service, where long-range forecasts are available to purchase as PDFs. Commercial users may also be interested in ADMIRALTY's UK Tidal APIs or ADMIRALTY TotalTide.

 

To access your outstanding tickets, log-in to your EasyTide account.  

 

If you have any questions regarding ADMIRALTY's range of tidal products, or the wider changes to the ADMIRALTY EasyTide platform, please contact Customer Services at customerservices@ukho.gov.uk.