Business Engagement and Service Management Lead

This is an exciting career opportunity to join a growing Service Management team. The role will support technology to deliver an excellent service to our business users and will provide support and guidance for teams on Service Management processes, ensuring continuous service improvement. You will work as part of the IT Service Delivery team and have the opportunity to develop your skills and knowledge both through formal training and other development opportunities.

Leadership and management of the Service Management and Business Engagement functions. 

• Working with the Head of IT Service Delivery to help define the IT Service Management Framework and strategic roadmap for the Business Engagement and Service Manager functions.
• Responsible for the delivery of day-to-day Service Level Management, Service Delivery Management and Business Engagement. 

Business Engagement: 

• Establishing and maintaining a relationship with key business and Technology Division stakeholders.
• Prepare and publish SLA and performance management reports and report back to the business.
• Divisional Service Reviews
• Point of escalation for Service Management, Problem and Incident Management issues. Line Management of 2 Service Managers. Monitoring, managing, and reporting on IT service performance.

• Significant recent professional experience IT Service Management roles with a Business Engagement and Service Management focus
• Extensive experience in IT Service Management, managing and reporting on SLAs
• Experience in Business Engagement from a technology perspective
• SFIA skills: Service level management: Level 6 and Stakeholder relationship management: Level 6
• Line Management experience
• Have excellent written and oral communication skills to produce reports and give presentations at an organisation wide level to senior leadership and large groups.
• Experience of checking progress against targets, reporting as necessary and taking action to resolve exceptions.

Alongside your salary of £59,706, UK Hydrographic Office contributes £17,296 towards you being a member of the Civil Service Defined Benefit Pension scheme. At the UK Hydrographic Office, it's very important to us that our people feel valued. We offer a huge range of benefits such as training and development, well-being support, flexible/ homeworking, a fantastic state of the art building, high spec equipment, and so much more.

Please submit your application through Civil Service Jobs. You will be short-listed against set criteria.

Please read all criteria in detail and tailor your application to these requirements.