Head of IT Corporate Operations

This is a critical, high-impact leadership role within the UK Hydrographic Office’s (UKHO) Technology Senior Leadership Team (SLT), reporting directly to our newly appointed Chief Digital and Technology Officer (CDTO).

It is an exciting time for UKHO’s Technology Division, with around 250 colleagues working with strategic partners to deliver our digital and organisational strategic objectives. The division plays a central role in delivering the UKHO’s vision for 2034, with a complex technology estate and a strong focus on service, delivery and innovation.

The leadership role will ensure operational excellence, service readiness, continuous improvement and importantly, alignment with our strategic objectives and our vision for 2034.

This role is accountable for delivering high-quality, customer-focused IT services across the UKHO including service desk operations, corporate IT services (1^st and 2^nd line), incident and problem management, change control, service performance monitoring, contract management and business relationship management. This role requires close engagement with the Executive Leadership Team, senior colleagues within the UKHO and key stakeholders within the Ministry of Defence and external partners. This leadership role will act as a role model to create a high performing, service driven and customer centric division. in addition to role modelling leadership behaviours and the UKHO’s cultural and organisational values, ‘The UKHO way’.

• Lead and manage the IT Operations Department, ensuring SLA compliance and service continuity for a technology estate that is highly complex and includes significant proportion of legacy (technical debt).
• Own and oversee incidents and problem management, departmental business continuity & resilience and change management processes.
• Design and deliver service improvement initiatives and performance reporting to enable data driven decisions to achieve service excellence.
• Manage vendor relationships and contracts for IT services.
• Collaborate with stakeholders to align IT services with business needs.
• Lead, coach, and develop the IT Operations team to drive a high performing, continuous improvement, customer centric mindset and culture.
• Own, report and ensure visibility of KPIs and Service Performance.

This role requires DV clearance and SC clearance at the start.

• Highly engaging, service driven and able to build trust and lead at a senior level within a complex and technology driven organisation.
• Proven operational and service excellence leadership including IT service management.
• Proven experience of turnaround performance and service delivery and excellence.
• Experience with service desk tools monitoring platforms and reporting dashboards.
• ITL V4.
• Proven ability to see the bigger picture, make effective decisions and drive change and continuous improvement.

Alongside your salary of £76,184, UK Hydrographic Office contributes £22,070 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. 

At the UK Hydrographic Office, it's very important to us that our people feel valued. 

We offer a huge range of benefits such as training and development, well-being support, flexible/ homeworking, a fantastic state of the art building, high spec equipment, and so much more.

Please submit your application through Civil Service Jobs. You will be short-listed against set criteria.

Please read all criteria in detail and tailor your application to these requirements.